Processing & Shipping times
Orders are processed in 1-3 business days, and then shipped. Shipping within the United States usually arrive in 2-4 business days. International orders can take anywhere from 10-15 business days to arrive. Unfortunately, we do not process, or ship orders on weekends, or public holidays.
Orders made during Major Holidays such as Black Friday and Cyber Monday or any Major Sales may incur delays due to the influx of orders and can take as long as 5 business days to ship.
Please double check your shipping information, before placing your order. Mink Envy Lashes, cannot be held responsible for packages delivered to the wrong address, or lost due to customer error.
Refunds & Returns
Mink Envy offers a 100% Satisfaction Guarantee on all orders. We want you to love our products, If your order does not exceed your highest expectations, you can return for a refund or an exchange for all unused, unopened merchandise from your order addressed within 30 days from arrival of the order. Used-looking products, or products damaged by the customer will not be eligible for refund. Customers are responsible for any return-shipping fee.
Upon the receipt of your package, your products will be examined and a refund for those products will be issued to your original method of payment within 7 business days.
Note, the shipping fee to an order is non - refundable.
If an item may be considered defective or damaged please email [email protected]
indicating your Name, Order Number, and Photos/Videos of The Product. Defective or damaged items need to be addressed within 30 days from the day of delivery. If the product is deemed defective or damaged by Mink Envy Lashes, you will be eligible for a refund or replacement.
Refunds are made in the original form of payment and are issued to the person documented on the original order.
If you have any issues with your order please contact us, we are happy to resolve the issue.
Lost, Damaged or Stolen Packages
Lost or Stolen Package? No worries! We have partnered with ROUTE Package Protection to offer shipping protection during checkout. ROUTE protects against Theft, Damages from Transit and Lost Packages to ensure your shipping experience is Top tier and Stress free. ROUTE Protection is Automatically added to your cart. In the event that you decide to remove it from your order, please be aware that you are waiving protection of your order and in the event that any issues arise, only the postal carrier will be able to provide resolution.
If you added "ROUTE Package Protection" to your order. You can file a claim here directly through ROUTE to see if you qualify for either a refund or reshipment of a new order.
In the event that you DECLINED ROUTE Package Protection and you need help, please email us at [email protected]
and we will be more than happy to assist you in filing a claim with the postal carrier directly.
Also note, USPS may often mark packages as delivered early but will actually deliver the next business day.
Mink Envy does not hold or accept responsibility for package claims that have been denied due to a successful delivery report by the carrier. We do not issue refunds, reshipment or credits for packages with denied claims.
For any questions or issues about orders please utilize our 24/7 chat icon that will appear on the bottom right of our website email. Or Email us [email protected]
No DMS regarding orders on social media.
Only one discount code can be used per order. If a code isn't working it's either invalid or is not valid during sales where discounts are automatically applied to products.
Discounts that cannot be used during automatically applied discount sales can be used when there is not a sale active. Your code will remain good to use after the automated sale is over.
Customer Service EMAIL Hours
Eastern standard time
Monday 10am to Friday 6pm
Closed Saturday and Sunday. Please use our 24/7 website Chat in the meantime. All EMAILS will be responded to within 48 business hours. If longer, please resend email.
All Mink Lashes are Hand made and not Machine manufactured, Lashes may vary sometimes in uniqueness due to this delicate process.