Route Package Protection

Lost or Stolen Package? No worries! We have partnered with ROUTE Package Protection to offer shipping protection during checkout. ROUTE protects against Theft, Damages from Transit and Lost Packages to ensure your shipping experience is Top tier and Stress free. ROUTE Protection is Automatically added to your cart. In the event that you decide to remove it from your order, please be aware that you are waiving protection of your order and in the event that any issues arise, only the postal carrier will be able to provide resolution.

If you added "ROUTE Package Protection" to your order. You can file a claim here directly through ROUTE to see if you qualify for either a refund or reshipment of a new order.

https://claims.route.com/

In the event that you DECLINED ROUTE Package Protection and you need help, please email us at [email protected] and we will be more than happy to assist you in filing a claim with the postal carrier directly.

Also note, USPS may often mark packages as delivered early but will actually deliver the next business day.  

Mink Envy does not hold or accept responsibility for package claims that have been denied due to a successful delivery report by the carrier. We do not issue refunds, reshipment or credits for packages with denied claims.